Refund policy

Something went sideways? We’ve got you.

Every MountYard item is made to order, so we don’t accept returns or refunds for change of mind, wrong size, or wrong color. Give that size guide and your cart one last look before you hit Order.

But if your gear arrives damaged, defective, misprinted, or simply isn’t what you ordered, that’s a different story.

Contact us within 30 days of delivery at support@mountyard.com. Send your order number and a few clear photos so we can see what went off-trail.

If your claim is eligible, we’ll arrange a replacement or refund.

Sometimes we may need the item returned to us. If so, we’ll give you the details before you send it anywhere. Return shipping costs may apply depending on the circumstances.

Please don’t send anything back without contacting us first. Mystery packages make terrible hiking companions.

Questions? Email support@mountyard.com.

We’ll get you sorted and back out there.